Global Lead for record to analyse, CFO Analytics, Governance, Risk and Compliance in Finance and Accounting BPO and as part of role hold responsibility of strategy and development of BPO services in these areas including end to end enablement through build of people, process and technology capability. Leading build and management of CoE for Master Data Management, Analytics and Compliance. Also responsible for transformation of current services in these areas to help improved value delivery to clients by defining and sharing of best practices.
Vice-President and BPO Engagement Director for a Large Beverage Company
De June 2010 a June 2010
Responsible for global account management and delivery from several centers across Capgemini BPO. Responsible for turnaround of relationship and customer satisfaction with client by delivering significant successful initiatives resulting in hugely improved delivery to client. Significant benefit for Capgemini as manged to turnaround profitability of account. Relationship with client was recognised and awarded at Most Flexible Partnership by independent outsourcing website.